Shop Employees at Risk of Customer Aggression in Self-Scan Areas? A Video Observational Pilot Study of Everyday Encounters in Shops
Although self-scan checkouts have become a common feature in many retail stores and used by many, they may also cause annoyance. In this pilot, researchers analyze frustration and aggression in customers-employees interactions in the self-scan area.
Shop Employees at Risk of Customer Aggression in Self-Scan Areas? A Video Observational Pilot Study of Everyday Encounters in Shops
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Shop Employees at Risk of Customer Aggression in Self-Scan Areas? A Video Observational Pilot Study of Everyday Encounters in Shops
Download factsheet
Dr Virginia Pallante
Postdoc
Merel van Marle
Researcher
Kyra van Hamburg
Junior Researcher
Dr Peter Ejbye-Ernst
Postdoc
Prof. Marie R. Lindegaard
Senior Researcher