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Shop Employees at Risk of Customer Aggression in Self-Scan Areas? A Video Observational Pilot Study of Everyday Encounters in Shops

Although self-scan checkouts have become a common feature in many retail stores and used by many, they may also cause annoyance. In this pilot, researchers analyze frustration and aggression in customers-employees interactions in the self-scan area.
Shop Employees at Risk of Customer Aggression in Self-Scan Areas? A Video Observational Pilot Study of Everyday Encounters in Shops
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Shop Employees at Risk of Customer Aggression in Self-Scan Areas? A Video Observational Pilot Study of Everyday Encounters in Shops
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Dr Virginia Pallante

Postdoc

Merel van Marle

Researcher

Kyra van Hamburg

Junior Researcher

Dr Peter Ejbye-Ernst

Postdoc

Prof. Marie R. Lindegaard

Senior Researcher

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