Shop Employees at Risk of Customer Aggression in Self-Scan Areas? A Video Observational Pilot Study of Everyday Encounters in Shops

Although self-scan checkouts have become a common feature in many retail stores and used by many, they may also cause annoyance. In this pilot, researchers analyze frustration and aggression in customers-employees interactions in the self-scan area.

By Dr Virginia Pallante; Merel van Marle; Kyra van Hamburg; Dr Peter Ejbye-Ernst; Prof. Marie R. Lindegaard | 26 February 2024 | NSCR Video Group, Criminal Events