Shop Employees at Risk of Customer Aggression in Self-Scan Areas? A Video Observational Pilot Study of Everyday Encounters in Shops
Although self-scan checkouts have become a common feature in many retail stores and used by many, they may also cause annoyance. In this pilot, researchers analyze frustration and aggression in customers-employees interactions in the self-scan area.
By
Dr Virginia Pallante;
Merel van Marle;
Kyra van Hamburg;
Dr Peter Ejbye-Ernst;
Prof. Marie R. Lindegaard
|
26 February 2024
|
NSCR Video Group,
Criminal Events
Shop Employees at Risk of Customer Aggression in Self-Scan Areas? A Video Observational Pilot Study of Everyday Encounters in Shops
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Shop Employees at Risk of Customer Aggression in Self-Scan Areas? A Video Observational Pilot Study of Everyday Encounters in Shops
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